E-governance, which involves a public investment in Information and Communication Technologies (ICTs) to strengthen governance processes, has two essential aims:
to enhance government and public institution efficiency, transparency and accountability by providing better public service and information delivery to citizens and others;
to foster greater interaction between government institutions and the people, thus giving greater voice to citizens in governance processes. Core components of e-governance include "e-participation," "e-administration" and "e-service delivery."
A large and growing number of e-governance assessment tools have been developed. These have, for the most part, focused on programme interventions such as e-governance needs assessments, impact assessments and programme indicators.