
A demand has always existed for tools and instruments that measure the effectiveness, responsiveness and efficiency of public administration. Many assessment instruments used in developing countries have been developed by donors and international organizations, with few developed by civil society or non-government, academic and research organizations.
Yet demand is increasing for measurement tools that also capture the impact of the public administration on the poor, especially in relation to the delivery of public goods and services. Public administration measurement instruments can be purpose-built tools that purport to measure a particular aspect of public administration, broader governance assessment tools and information sources that include a component on public administration, or tools designed for a different purpose but measuring the relevant processes.
Externally driven measurement initiatives in the area of public administration reform are usually undertaken for three main purposes, particularly to evaluate the success of a donor-sponsored programme. Theyy also may evaluate whether the public financial management system of a country is of the necessary quality for efficient use of budget support by donors,or, more generally, can guide donor allocations to countries deemed to have a “well-functioning” public sector.
Stated purpose: To examine the efficiency of public spending and incentives and various dimensions of service delivery in provider organizations, especially on the frontline…
Stated purpose: Simple but powerful tool to provide public agencies with systematic feedback from users of public services.” Citizen Report Cards (CRC) are used…
Stated purpose: To assist public-sector organisations across Europe in using quality management techniques to improve performance. The CAF assesses leadership, civil…
Stated purpose: To systematically assess the quality of governance of member countries and to strengthen the linkage between the quality of governance and levels and…
The Baltics social audit, conducted concurrently in Estonia, Latvia and Lithuania in 2002, measured the public's perception of the social phenomenon of…
Today e-Governance is in a mess in India. Despite the fact that The Right to Information Act 2005 (http://righttoinformation.gov.in/) was passed by the…
The European Centre for Minority Issues (ECMI) has for the past 2 years managed a network of ombudsman institutions in the wider Europe, supporting them…
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World Bank Institute, Bilateral Donor Agencies
The BEEPS is designed to generate comparative measurements of quality of governance, the investment climate and the competitive environment, which can…
The Global Competitiveness Index (GCI) attempts to quantify the impact of a number of key factors which contribute to create the conditions for competitiveness…
The Country Policy and Institutional Assessment (CPIA) aims to assess the qualityof a country’s present policy and institutional framework. &lsquo…
The EIPA is a leading centre of European learning and development for the public sector. EIPA works along three lines: Learning & Development…
The Public Affairs Centre pursues the realization of its vision to improve the quality of public governance in India by creating vibrant, informed and…
A fundamental role of the Bank is to help governments work better in their client countries. The Bank focuses its efforts on building efficient…
UNDP is the UN's global development network, an organization advocating for change and connecting countries to knowledge, experience and resources to…
on assessing governance related to Public Administration
Five most recent publications on Public Administration produced by a wide variety of institutions