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e-Administration an e-Platform for e-Governance

Name of Organization: 
Geographical Scope: 
Today e-Governance is in a mess in India. Despite the fact that The Right to Information Act 2005 ( was passed by the Parliament of India and is in force for the last 4 years, not much progress on Governance front towards empowering the citizens with free access to information and demanding action through transparency and accountability of public authorities dealing with the welfare of citizens exists.
The Act states: Subject to the provisions of this Act, all citizens shall have the right to information. Every public authority shall maintain all its records duly catalogued and indexed in a manner and the form which facilitates the right to information under this Act and ensure that all records that are appropriate to be computerised are, within a reasonable time and subject to availability of resources, computerised and connected through a network all over the country on different systems so that access to such records is facilitated. This has not happened even in one organization in the country.
E-Administration Open Source Tool developed and implemented using open source tools is the single answer for ensuring total transparency and accountability of public authorities and to empower every citizen to access all public records. It is a G2C, G2G, B2C, B2B, G2B application integrating the vertical and horizontal hierarchy of governance from the national level to the last village level through the various stages such as States, Districts and Blocks on the one side and the citizens on the other side.
It has provision to create the entire geographic / political distribution of the government / organizations, the functional distribution of activities of governance and integrate the two, thereby creating the various departments; and create positions for officials manning these departments and map citizens. Every citizen can be registered and a Multi Purpose Biometric Smart Card issued for any time any where secure access and also to enable self tracking of various communications / transactions. By default any communication / transaction would be directed to the concerned official responsible for that work at the local level and acts of omission / commission would be transparently seen at all higher levels through a drill-down mechanism and corrective / preventive action taken in line with ISO 9000 principles, thereby empowering every citizen and official to claim their rights and discharge their duties.
This would herald true democracy. The system of network and connectivity envisaged is a hub and spokes model from the village level to the national level on a bottom-up approach. Every village would be a hub and have a server and all kiosks in the village would be the spokes for communication and transaction at the local level.
A cluster of villages would be connected to the block server. A cluster of blocks would be connected to the district server. A cluster of districts would be connected to the state server. The state servers would be connected to the National server.
e-Administration paper less office tool has already been implemented in a few Government organizations.
The feedback is as follows: "Hitherto, what has been done manually, has been converted electronically. All the sections have begun using this tool and now have found it useful to speed-up faster communications between them. Any officer can view all communications received for self and subordinates. As all the files can be viewed electronically, the average process time has been cut down by almost 50%. Tremendous increase in work force productivity has been noticed due to this factor". Once delays are avoided and transparency introduced, corruption is minimized to the point of elimination. True accountability sets in. Level playing field is created.Poverty can be alleviated and MDGs achieved.
All round peace and prosperity can prevail.

Transparency, Accountability, Level Playing Field, Poverty Alleviation

e-Administration Tool for e-Governance is built using Open Source tools and is platform neutral. It is now available as an OPEN SOURCE. The source code can be accessed from: Home page: Download page:
e-Administration initiatives are covered in many newspapers/magazines, as detailed below:
3. The Hindu, Metro Plus, Chennai on "Paperless or less paper?" on Saturday Jan 08, 2005 can be seen at
4. The Hindu Business Line Monday, Sep 06, 2004, Chennai, Tamil Nadu, India eWorld - E-Governance - Take those files away - Raja Simhan T.E.
5.The Budget 2004-2004 address to the State assembly of the Lt. Governor of Pondicherry: and Item 20 of the speech, reads as follows: "Industrial Guidance Bureau with integrated e-Platform has been established by substituting single window clearance system to speed up the process of industrial clearance / permission for setting up of new industrial units. A total of 21 Departments including Municipalities / Commune Panchayats have been integrated with a dedicated electronic network for granting permission to set up an industry and also to commence production".
6. The "Journal of Orissa Information Technology Society" in the Case study on: "ICT and e-Gov" - Quarterly progress Report (April - June 2003) at
7. The customized e-Platform for the Industrial Guidance Bureau of the Government of Pondicherry, India, implemented with technical support from Life Line to Business (LL2B), Chennai, was evaluated for the Best IT Implementations of the year 2007 in the Government Sector by PC Quest, a Cybermedia publication. PC Quest June 2007 issue has rated 250 enterprise projects - 'The Ultimate Guide to IT Implementations in India' has evaluated the Best IT Implementations of the year 2007 in various sectors, with 'Analysis of Who is Deploying What in IT', 'Tech & Trends in IT Implementations' and identifying 'Top 10 Challenges in Deploying IT', by an independent jury'.
8. Jan 2009 Innovations 2009 - Ideas in Practice -
e-Administration: e-Platform for e-Governance GopalKrishnan Devnathan, Life Line to Business-LL2B / +91-44-42115995 / 9840852132 The biometric tracking initiative for rural e-Governance for poverty alleviation won the prestigious Manthan Award 2006 as the Best entry among entries from 25 States in India under the category "e-Inclusion and Livelihood Creation".
The award is given under the framework of the World Summit Awards.
The details of the initiative was covered in a number of newspapers and magazines. TN villagers get digital identity - Biometric tracking gives a tamper proof identity to villagers
March 2007 - The 'BSC' of Identity - A Biometric Smart Crad Device can be a fool-proof ID for citizens, says this ICT Consultant -
June 2007 - Bihar shows smart card way to cleaner rural job scheme -
4Ps Business and Marketing Magazine - A Plan Media Publication, New Delhi, India - Special Feature - COLUMN CITIZENRY - A prescription to end corruption - Unique identification of every citizen will help kill the corruption malaise in developing economies 2008 -
'Biometric Smart Card' was published in: 'Information Technology in Developing Countries' newsletter of the International Federation for Information Processing (IFIP) Working Group 9.4 titled Social Implications of Computers in Developing Countries. Previously supported by agencies like COMNET-IT, Malta and IDRC, Canada, the newsletter is now published on the web by the Centre for Electronic Governance, Indian Institute of Management, Ahmedabad.
The newsletter carries articles on IT applications in developing countries which have created a socio-economic impact, evaluation of national policies on IT and telecommunications sectors, and paradigms to understand the impact of IT on development. Relevant conferences announcements, and reviews of conferences and books are also carried in the newsletter.
The readership mainly consists of IT professionals, academics and administrators concerned with IT policy. The newsletter has to its credit a legacy of over 10 years of print publication, reaching 750 individual subscribers and 45 libraries in 40 countries. Past issues can be accessed through the WG 9.4 homepage. and
Cost (specify currency): 
Euro 1,000,000
Funding sources: 
Source of Data: 
Using a combination of own and existing data
Type of Data Collection: 
Administrative Data
Events registration
In depth interviews
Specifications of type of data collection: 
The data was collected from the records of the organizations and from the customers and public. The number of organizations is about 10 and number of employees is about 500 and citizens impacted now is about 10,000 and would get extended.
Measurement Methods / Tools Generated or Used : 
Plan, prepare, develop, implement, check, mid-course correction, re-implement, re-check.
Initially a very low end application based on proprietary tools was developed on sever-client architecture for 5 users. When the demand went up to 25 and the clients were low powered systems and could not support the application, there were complaints and request for enhancing the system.
The application was converted into a web based application to integrate multi users from different locations. Remote access was permitted to users. Open source was introduced to reduce the total cost of ownership.
When users wanted local language interface using open source editor was introduced.
Biometric authentication was introduced to enhance security. Stored digital signature was introduced.
List of Indicators: 
  1. Ease of Use - Does the tool have easy Graphic User Interface?
  2. Prevention of making mistakes - Does the tool prevent making mistakes?
  3. Pointing out after making mistakes - Does the tool point out mistakes for correction
  4. Prevent crashing - Does the application prevent crashing of the system?
  5. Ease of installation - How easy was it to install the application?
  6. Ease of maintenance - How easy is it to maintain the application?
  7. Ease of self-customization - can the user themselves self customize easily or have to depend on the developer even for small changes.
  8. Ease of scalability - Is the application easily scalable to higher order use.
  9. Language interface - Does the application support language interface
  10. Mobile integration - Does the tool have the possibility of mobile phone integration for sms?
Main Outcomes (Products): 
  1. Seamless communication
  2. Simplified work flow
  3. Any time any where access avoids delays
  4. Improved productivity and reduced service time
  5. Enhanced customer satisfaction and reduced customer complaints
  6. Enhances ownership, builds team working and problem solving
  7. Transparency and accountability leads to level playing field and better democracy.
Main Users: 
Civil society
Donor agencies
Policy makers