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Users' Guide for Measuring Public Administration Performance

UNDP Oslo Governance Centre
Publication year: 

This Guide responds to a growing demand for more operational and nationally-owned measurement tools for public administration. It critically reviews the existing assessment tools and information sources which are readily accessible online. It provides practical guidance drawing on scenarios, and provides an exhaustive inventory of existing assessment tools and methodologies.

The Guide is essentially made up of two parts.The first part critically reviews the existing assessment tools and information sources which are readily accessible to potential users on the internet. It then sets out some practical guidance for users, partly in the form of short stories which illustrate some common measurement problems users may face and how they can be solved. The guidance is based on direct feedback from users of assessment tools, and from a distillation of good practices.To this end,20 telephone interviews were conducted with PA practitioners (mainly intergovernmental agency staff, consultants and researchers) who have been directly involved in public administration reforms at the country level.
The second part is the Source Guide, which is an inventory of extant assessment tools and methodologies. At present, there is no resource that offers a global overview bringing together all extant approaches, tools and methods in the area of PA. The Source Guide is structured in a way to provide detailed information on each tool including: history, objectives, measurement focus, types of information generated, methodology used, strengths and weaknesses (including gender and poverty focus), and website from which a user can access the tool. The purpose of compiling and organising this information is to provide  stakeholders engaged in public-administration with sources that can be drawn on for developing new assessment tools or adapting existing assessment approaches to their specific contexts. It is important to note that the Guide does not provide a new measurement or assessment methodology nor does it provide a specific blueprint to conduct such assessments.