Evaluation Matrix of Civil Service Human Resource Management in the European Union
To help countries specify targets in order to attain the level of administrative development necessary both for EU accession and global competitiveness. The matrix assesses civil service management and the policy-making system. It was intended for EU candidate governments seeking to specify targets for their public sector.
The matrix is designed for self- or external assessment. Judgments were reached on individual country assessments for each criterion in the matrix. World Bank staff and country officials assessed performance individually and jointly as a team, reaching a consensus on each variable. Each criterion was then assigned a numerical score between 0 and 5. A qualitative summary as well as notes on action required were also provided.
objectives that are associated with well-performing, advanced country public administrations:
• Legal and ethical framework
• Institutional framework
• Employment and pay policy and management
• Human resources management policies and practices
• Training and career development
• Management practices and culture
• Institutional arrangements
• Policy processes and procedures
• Human resources capacity
EU Accession Management
• EU accession strategy
• Institutional arrangements
• Management processes and procedures
• Human resources issues
For each of these areas is provided good practice criteria, performance indicators used and benchmark information,
and other optimal indicators.
